(801)-892-6009 pr@utah.bbb.org

For nearly 100 years, Better Business Bureau Serving Utah has been helping people throughout the Utah area find businesses and brands they can trust. Our office serves over 3,000 BBB Accredited Businesses. In 2017, people turned to BBB over 10 million times for BBB Business Profiles on Utah businesses, information about advertising and trade practice investigations, to request quotes for services, dispute resolution services and more.

 

FAQ

 

What is BBB?

For more than 100 years, Better Business Bureau has been a non-profit organization helping people find businesses, brands and charities they can trust. In 2017, people turned to BBB more than 160 million times for BBB Business Profiles on more than 5.2 million businesses and Charity Reports on 11,000 charities, all available for free at bbb.org.

 

What is the BBB Accreditation?

If a business has been accredited by the BBB, it means BBB has determined that the business meets accreditation standards. This includes a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review and monitoring for continued compliance and for support of BBB services to the public.

 

What are BBB ratings?

BBB ratings represent the BBB’s opinion of how the business is likely to interact with its customers. The BBB rating is based on information BBB is able to obtain about the business, including complaints received from the public. BBB assigns ratings from A+ (highest) to F (lowest). In some cases, BBB will not rate the business (indicated by an NR, or “No Rating”) for reasons that include insufficient information about a business or ongoing review/update of the business’s file.

View the ratings elements.

 

What is a BBB Business Profile?

On a BBB Business Profile, you will find:

  • BBB rating
  • History & general information regarding the business: business creation date, names of principals, alternate names for the business, licensing information etc.
  • Customer complaints and reviews (last 3 years)
  • BBB Investigations, Ad Review
  • Recent Government Actions

 

What are the BBB Business Standards?
  • Build Trust
  • Advertise Honestly
  • Tell the Truth
  • Be Transparent
  • Honor Promises
  • Be Responsive
  • Safeguard Privacy
  • Embody Integrity

View our detailed standards.